Gulf Customer Experience (Gulf CX), the leader in Digital Transformation in the GCC, has launched omni-channel contact center operations for it’s new online partner minaalsafar.com portal.
Mina Alsaafar serves the Saudi Arabian/Bahrain market as a fully-appointed IATA travel agency engaged in arranging, planning, reserving, handling en-route changes and ticketing of domestic and international passenger transportation, lodging, car rentals, cruises and other ancillary services.
By choosing Gulf CX as its contact centre partner, Minaalsafar will substantiate its efforts in achieving exceptional customer experience round the clock. The strategic partnership was formed to further evolve Minaalsafar travel support and maintain their commitment to provide high-quality service with ever-increasing efficiency. Gulf CX trained and operates the omni-channel contact center with travel consultants specialized and experienced in reservations and bookings as well as holidays. All travel consultants were also certified and trained by Sabre on its platform.
“Minaalsafar’s unique, all-encompassing business model is interesting for Gulf CX because their customers are engaging multiple services across all communication channels. We’ve been able to capture touch points that could easily go unnoticed, all in one customer viewpoint,” says Gulf CX CEO Rami Sweis.
This partnership will be critical as Minaalsafar continues to expand its presence and services to support the growing travel and tourism needs of the Kingdom. Visit http://minaalsafar.com/Index.aspx to learn more about their travel packages and special offerings.
About Zamil Travel:
Minaalsafar Travel & Tourism, is owned by Zamil Group Holding Co., a leading global investment company with diverse interests and capabilities across the continents providing innovative, high quality and price competitive products and services as well as investment opportunities for investors, partners and stakeholders in the industrial, petrochemicals and services sectors.
About Gulf CX
We are transforming customer experience in the GCC through a digital and innovative approach, resulting in streamlined operations with highly valuable customer insights. We are the preferred service delivery partner for brands who value customer experience as a competitive differentiator. Our passion for service is embedded into everything we do and we commit to providing a ‘wow’ experience at every touch-point, through every channel and at any time.
- Zamil Travel Signs with Gulf CX for Online Travel Launch of Minaalsafar posted on February 19, 2017
- Why frontline employees are the most important factor in your CX equation posted on April 4, 2017
- Touchpoint Mastery posted on February 23, 2017