Why Gulf CX

At Gulf CX, every investment and effort we make across the organization must contribute directly or indirectly to improved customer experiences. Customer-centricity is in our culture and we are passionate about it. We aim to deliver exceptional value to our clients in three ways:

Approach

Structured in Phases

Minimize risks and ensure successful rollout with input from all relevant stakeholders

People

No Learning Curve

30 Years of BPO experience; technology, consulting, training and operational expertise.

Cost

Leader in Price vs Quality

Partnership approach with flexible business models that achieve

We contribute our success to three main factors:

OUR PEOPLE OUR TECHNOLOGY OUR LOCATIONS

Our unique business models and comprehensive services allow us to accommodate a vast variety of requirements, regardless of industry or core business.

30 years’ experience in the BPO industry

Boutique BPO focused on every customer

Flexibilityto enrich partnerships and progress towards higher CX maturity

Most advanced technology to accelerate the delivery of a “WOW” experience

Think tank striving to truly optimize enhance to interactions

Cost effective pricing models coupled with high-quality service

Our People

Our frontline passionate workforce is our key asset and strength in delivering services. Through various trainings and cultural building activities, we create an emotional connection with our employees which is reflected in the service delivery to your customers.

  • We are proactive anticipating dissatisfaction in order act preemptively.

  • We are passionate and empathetic in our service delivery across all channels.

  • We take ownership of each interaction, spending time and effort to ensure positive outcomes.

  • We treat our employees and customers with respect and reward them for loyalty and exceeding expectations.

We support over 10 languages including Arabic, English, Farsi, Hindi, Malayalam, Tagalog, Urdu, French, Spanish and German.

Our Technology

The drive for Gulf CX to continuously innovate and implement technologies for our clients that enhances customer experience, optimizes operations and provides customer insight is not a value-added service, but rather embedded within the service delivery architecture.  Integrated with our Omni-channel Genesys platform are features our clients love and our competitors envy:

Local and Toll Free numbers in over 50 countries across the globe routed to Gulf CX customer experience centers

Customer Feedback Management Systems for surveys and analytics capturing customer input across all touchpoints and providing beautiful automated analytics and triggered actions.

Social Care and Analytics with managed workflows, segmentation through smart folders and SLA monitoring on all social channels combined with analytics and insights for digital marketing support.

Customer Experience Management (CEM) the new and intelligent CRM of customer experience provides a 360 degree view of the customer with all historical interactions and transactions.  Viewing customer value and targeted marketing based on profile has never been that easy. This provides true agent empowerment.

Our Locations

Gulf CX has strategic locations across the GCC to serve its customers.  The centers of excellence not only provide local capability, efficient telecom setup and easy access to your customer base, but also linking those locations through our cloud infrastructure forms the basis for resiliency, redundancy and business continuity for the most stringent requirements of our enterprise clients.

With Gulf CX centralized regional support resources, managed services, local expertise in talent management coupled with proximity to your teams to work closely with in optimizing and calibrating the customer engagement provides a unique advantage over offshoring. Our locations are yours to share and work in as a partner seeking to help our customer experience engagement to continuously be enhanced.

Manama, Bahrain

Bahrain

Khobar, Saudi Arabia

KSA

Dubai, UAE

UAE
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