Telecom

As a telecom provider, you understand the challenges when it comes to attracting and retaining your customer base. Allow us to handle your technical support, collections, complaints, survey distribution and collection, payment processing, or social media management. We have solutions specifically tailored to the telecom industry, designed to help you grow and support your customer base, while utilizing the highest-quality, most efficient best practices and technologies.

We also help you benchmark your services against the industry standards, and can add value as cx consultants as you work to improve your overall customer journey. Browse the solutions below to find out more about how we can partner together.

Customer Engagement

Prepaid/Postpaid Support

Technical Support

Regional Customer Care

Collections & Retentions

IVR Self Services

Complaints Management

Community Management

Geo-marketing

Social Customer Care

Digital Marketing

Surveys & Feedback

Sales & Marketing

Lead Generation

Tele-sales

Campaign Management

Appointment setting

Social selling

For each of the industries we serve, we offer specialized, customizable solutions that are catered to each sector. Our strong regional experience in each area means we understand your customers’ needs, and the best solutions to take care of them. While we have wide breadth in terms of industry support, we also have serious depth in each. We’ve worked side-by-side with big players like passenger airlines, international travel agencies, global telecoms, and large-scale web-based retailers. But we’ve also helped startups and boutique small businesses with specialty customer segments.

 

This variety gives us a unique understanding of a variety of businesses, trends, and customer behaviors. As true partners in your business, we incorporate your business model, culture, and brand image into everything we do, representing your business just as you would.

 

Because each customer’s journey is unique, we can help guide you to the support tools and solutions that are most suitable for your path. Scan below to find your industry and the corresponding solutions we have created just for you.

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