Samara, one of Saudi Arabia’s leading providers of long-term corporate lease, limousine chauffeur drive and car rental services, has selected Gulf CX as its customer experience service provider, operating a streamlined centralized contact centre for all customer interactions.
Established in 1982, Samara now has an extensive fleet of luxury and regular vehicles containing 2,500 cars of the latest models and brands, including limousines, sedans, SUVs, vans, buses and light trucks. With locations in Al Khobar, Jeddah, Ras Tanura, Udhailya, Jadaewel, Al Turki Business Park, King Fahad Causeway (Saudi Arabia and Bahrain), Aramco Handaar and Abqaiq, Samara strives to be the Kingdom’s most preferred and trusted provider of ground mobility.
Gulf CX was the partner of choice for Samara as it understands Samara’s unique business model, which is focused on balancing business requirement with customer needs for superior customer care. Gulf CX’s top priority is to incorporate industry best practises and enhance customer experience, with tailor made approaches to local needs.
“As a joint objective, our goal is to anticipate and respond to changing customer, employee and system needs through constant evolution and innovation,” says Rami Sweis, Gulf CX CEO.
In addition to customer care, Gulf CX has designed a full-scale dispatching center to enhance the way Samara engages its customers and drivers alike. The new system will reduce wait time and improve driver efficiency.
Gulf Customer Experience (Gulf CX), the new leader in Digital Business Process Outsourcing (BPO) in the GCC. Offering omnichannel support, Gulf CX is able to engage with customers across all communication channels including voice, Web, email, chat and social. Cloud-based operations allow customers like Samara to take advantage of competitive pricing, efficient business models, and maximized customer care.
To learn more about Gulf CX and its services, visit www.gulfcx.com. Find out more about Samara by visiting http://samara.com.sa.
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