Training & Development

We blend product and soft skills training together to keep participants engaged, interested, and in a constant state of learning.



We blend product and soft skills training together to keep participants engaged, interested, and in a constant state of learning. Our customized training is tailored specifically to your unique market, brand, and clientele. By infusing your brand concept into all soft skills and technical training, employees learn to serve and encourage loyalty during every customer touch point.

Our programs are designed to engage employees, establish a learning culture, and develop a longterm commitment to operational excellence.

Our Training Approach:

 

Training needs analysis & prioritization

Adapt and apply for content design & development

Team reorientation & upskilling

Operationalized and sustainable for ongoing success

 

With extensive experience in the region, as well as innovative training techniques, we offer a blend of both product and soft skills training. Our customized training is tailored specifically to your unique market, brand, and clientele. By infusing your brand concept into all soft skills and technical training, employees learn to serve and encourage loyalty during every customer touch point.

 

Our programs are designed to engage employees, establish a learning culture, and develop a long-term commitment to operational excellence. We introduce gamified training experiences keep participants engaged, interested, and in a constant state of learning. This technology-based approach helps increase information retention and make training a fun, invigorating experience that employees look forward to.

 

We start with a training needs analysis session, partnering with your current training or human resources team, to fully understand your brand, culture, and areas of opportunity. We then create a unique concept that is just for you, adding activities, on-the-job modules, and interactive sessions that employees can immediately apply in their day to day job.

 

Our training approach focuses on orienting the team to stay brand-focused and become stronger brand-advocates, so that they become influencers both inside and outside of the organization. Through the incorporation of team-building activities, your trainees will leave feeling more bonded, with aligned goals and renewed motivation to achieve.

 

As firm believers in upskilling, we always include a path for succession and progression, helping you identify not only the current needs of each employee, but also foreseeable needs as they continue to progress through their career. This helps instill a sense of community and engagement that results in longer tenures and stronger job satisfaction. We’ll help make sure each employee is upskilled, constantly working toward their next objective or role.

 

Business Writing
Enhanced Sales Skills
Customer Service Excellence
Change Management
Coaching for Excellence
Coaching for Success
Leadership and you
Performance Management
Conflict Management
Fundamentals of Management
Train the Trainer (TTT)
Certificate & Advanced Diploma CX
Customer Experience Degree
Masters Customer Experience Degree
APEL (Accreditation of Prior Experience/Learning)

Training & Development

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