Regional Customer Care

We’re not a call center. We’re an omni-channel customer experience contact center.



We’re not a call center. We’re an omni-channel customer experience contact center.

 

Our cloud-based technology allows us to communicate with your customers across all channels to provide a consistent, personalized wow experience, every time. We’re based in the MENA region and provide multilingual voice and text-based support.

 

Let Gulf CX help you deliver exceptional customer care through our unique approach to providing a personalized, omni-channel customer experience.

 

Our unique locations for delivering customer care allows for a competitive service cost, while our cloud based technology offers real-time business continuity. Our GCC multilingual agents have a cultural understanding, neutral dialect, and are highly trained, exhibiting a seamless representation of your organisation.

 

Our regional customer care team is supported by a highly skilled support staff in quality management, workforce management, talent development, management of information systems and training who are constantly contributing to the high quality of service delivery as well as streamlined operations, resulting in savings for our clients.

 

Business Models

 

Regional Customer Care

Number of interactions

Dedicated agents

Shared agents

Transaction based

 

Delivery Options

Manama, Bahrain   Onshore, On-shore, Near-shore

Dammam, Saudi Arabia  On-shore

Dubai, UAE  On-shore

 

 

 

Regional Customer Care

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