News

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February 1, 2017 Gulf CX Completes Training for Its New Saudi Contact Center Team in Khobar

Only 30 minutes away from its regional headquarters in Bahrain, Gulf CX graduated its first Saudi contact center team completing customer service excellence and advanced sales training. The training conducted in Khobar is in-line with plans for Gulf CX to support its client base in the Eastern province. “Our success in launching in KSA is […]

January 24, 2017 A Note from the CEO

Our region has finally embarked on a customer experience battle, affecting countless brands. With increased investments in both cx and digital transformation, our mission is to help both customers executing large-scale, complex CX programs as well as those who don’t know how to begin and require customer journey analysis and mapping to determine CX maturity. […]

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January 22, 2017 Upgrade Your CX with Powerful Analytics

Gone are the days when a customer satisfaction survey was our only way to collect feedback. Today, we have hundreds of channels of interaction across various technology platforms. Often, customers talk, write, or message without realizing the impact of their words. In fact, they call, email, chat, tweet, and share information faster than ever before, […]

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January 16, 2017 Eliminate the Social Noise

Learn how to eliminate the social noise in order to drive sales and increase loyalty. With the massive number of users who use social media regularly from their mobiles, it’s obvious that social is the leading channel for customer reach. A whopping 88% of MENA regional internet users access social media daily to interact with […]

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January 5, 2017 Gulf CX Recognized by Forbes for its Analytics Platform

Gulf CX was recently recognized on Forbes.com for its collaboration with Amazon Cloud Services in Bahrain. According to Forbes, “Gulf CX, uses the cloud to store data on customer service interactions in order to develop a predictive analytics platform that can determine future customer behaviour and potentially help corporations provide better customer service.” In an […]

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October 5, 2016 Gulf CX signs accord with UAE consultancy 

5 October, Manama, Kingdom of Bahrain: Gulf Customer Experience (Gulf CX), the new leader in Digital Business Process Outsourcing (BPO) in the GCC, has announced its partnership agreement for contact center outsourcing with Freehold Mediation and Information (FMI), the UAE’s leading real estate consulting company. Under this partnership agreement,  Gulf CX and FMI shall be […]

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September 22, 2016 Arabian Taxi Selects Gulf CX for Customer Experience

22 September, Manama, Kingdom of Bahrain: Gulf Customer Experience (Gulf CX), the new leader in Digital Business Process Outsourcing (BPO) in the GCC, has announced its partnership agreement for contact center outsourcing and dispatching with Arabian Taxi, Bahrain’s first full-service taxi provider with 24/7 operations. The partnership allows Gulf CX to support Arabian Taxi’s dispatch, […]

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August 2, 2016 Gulf CX Offering Employment Opportunity to Bahrainis

2 August, Manama, Kingdom of Bahrain: Hundreds of young Bahrainis are expected to be hired for various positions in the coming year after the launch of Gulf CX, the first digital Business Process Outsourcing (BPO) Company in the GCC. With 24/7 operations, innovation-centric culture and technology-based services, Gulf CX offers employees a flexible, family-feel environment […]