Business

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February 27, 2017 Gulf CX February News Update

The question I get asked all the time from investors, CX executives, potential clients and even our partners is “how important is having the outsourcing/customer experience partners close to their clients?” Perhaps my experience building the first BPO in Jordan over ten years ago,  serving the GCC, and operating Gulf CX today in Bahrain, KSA […]

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February 19, 2017 Zamil Travel Signs with Gulf CX for Online Travel Launch of Minaalsafar

Gulf Customer Experience (Gulf CX), the leader in Digital Transformation in the GCC, has launched omni-channel contact center operations for it’s new online partner minaalsafar.com portal. Mina Alsaafar serves the Saudi Arabian/Bahrain market as a fully-appointed IATA travel agency engaged in arranging, planning, reserving, handling en-route changes and ticketing of domestic and international passenger transportation, […]

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February 13, 2017 Host your CX in the Cloud

Contact centre technology has come a long way over the years. The digital revolution has removed the need for clunky hard phones, server rooms full of wires and equipment, and debilitating storage limitations. Yet many companies are still relying on outdated, expensive service providers to connect them to their customers. Gulf Customer Experience (Gulf CX) […]

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February 1, 2017 Gulf CX Completes Training for Its New Saudi Contact Center Team in Khobar

Only 30 minutes away from its regional headquarters in Bahrain, Gulf CX graduated its first Saudi contact center team completing customer service excellence and advanced sales training. The training conducted in Khobar is in-line with plans for Gulf CX to support its client base in the Eastern province. “Our success in launching in KSA is […]

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January 5, 2017 Gulf CX Recognized by Forbes for its Analytics Platform

Gulf CX was recently recognized on Forbes.com for its collaboration with Amazon Cloud Services in Bahrain. According to Forbes, “Gulf CX, uses the cloud to store data on customer service interactions in order to develop a predictive analytics platform that can determine future customer behaviour and potentially help corporations provide better customer service.” In an […]

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October 5, 2016 Gulf CX signs accord with UAE consultancy 

5 October, Manama, Kingdom of Bahrain: Gulf Customer Experience (Gulf CX), the new leader in Digital Business Process Outsourcing (BPO) in the GCC, has announced its partnership agreement for contact center outsourcing with Freehold Mediation and Information (FMI), the UAE’s leading real estate consulting company. Under this partnership agreement,  Gulf CX and FMI shall be […]

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September 22, 2016 Arabian Taxi Selects Gulf CX for Customer Experience

22 September, Manama, Kingdom of Bahrain: Gulf Customer Experience (Gulf CX), the new leader in Digital Business Process Outsourcing (BPO) in the GCC, has announced its partnership agreement for contact center outsourcing and dispatching with Arabian Taxi, Bahrain’s first full-service taxi provider with 24/7 operations. The partnership allows Gulf CX to support Arabian Taxi’s dispatch, […]

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August 2, 2016 Gulf CX Offering Employment Opportunity to Bahrainis

2 August, Manama, Kingdom of Bahrain: Hundreds of young Bahrainis are expected to be hired for various positions in the coming year after the launch of Gulf CX, the first digital Business Process Outsourcing (BPO) Company in the GCC. With 24/7 operations, innovation-centric culture and technology-based services, Gulf CX offers employees a flexible, family-feel environment […]