Business

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April 4, 2017 Why frontline employees are the most important factor in your CX equation

Artificial intelligence has long been a threat of customer-centric organizations. The contact centre industry has seen the ebbs and flows of outsourcing various functions to bots, IVRs and auto-response communication. The newest AI trend is Artificial Neural Networks (ANNs), networking systems modeled after the actual behavior of human brains. These self-learning, sophisticated data gathering tools […]

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April 4, 2017 Samara Signs with Gulf CX

Samara, one of Saudi Arabia’s leading providers of long-term corporate lease, limousine chauffeur drive and car rental services, has selected Gulf CX as its customer experience service provider, operating a streamlined centralized contact centre for all customer interactions. Established in 1982, Samara now has an extensive fleet of luxury and regular vehicles containing 2,500 cars […]

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April 4, 2017 Gulf CX Becomes Genesys’ GCC Cloud Partner

You’re probably already aware of the countless benefits of cloud-based solutions, from user experience to improved efficiency to affordable pricing. But not all cloud hosting providers are created equal. That’s why, after diligent research, Gulf CX was pleased to represent Genesys as its GCC partner. Genesys powers more than 25 billion of the world’s best […]

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February 27, 2017 Gulf CX February News Update

The question I get asked all the time from investors, CX executives, potential clients and even our partners is “how important is having the outsourcing/customer experience partners close to their clients?” Perhaps my experience building the first BPO in Jordan over ten years ago,  serving the GCC, and operating Gulf CX today in Bahrain, KSA […]

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February 19, 2017 Zamil Travel Signs with Gulf CX for Online Travel Launch of Minaalsafar

Gulf Customer Experience (Gulf CX), the leader in Digital Transformation in the GCC, has launched omni-channel contact center operations for it’s new online partner minaalsafar.com portal. Mina Alsaafar serves the Saudi Arabian/Bahrain market as a fully-appointed IATA travel agency engaged in arranging, planning, reserving, handling en-route changes and ticketing of domestic and international passenger transportation, […]

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February 13, 2017 Host your CX in the Cloud

Contact centre technology has come a long way over the years. The digital revolution has removed the need for clunky hard phones, server rooms full of wires and equipment, and debilitating storage limitations. Yet many companies are still relying on outdated, expensive service providers to connect them to their customers. Gulf Customer Experience (Gulf CX) […]

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February 1, 2017 Gulf CX Completes Training for Its New Saudi Contact Center Team in Khobar

Only 30 minutes away from its regional headquarters in Bahrain, Gulf CX graduated its first Saudi contact center team completing customer service excellence and advanced sales training. The training conducted in Khobar is in-line with plans for Gulf CX to support its client base in the Eastern province. “Our success in launching in KSA is […]

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January 5, 2017 Gulf CX Recognized by Forbes for its Analytics Platform

Gulf CX was recently recognized on Forbes.com for its collaboration with Amazon Cloud Services in Bahrain. According to Forbes, “Gulf CX, uses the cloud to store data on customer service interactions in order to develop a predictive analytics platform that can determine future customer behaviour and potentially help corporations provide better customer service.” In an […]