Industries

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April 4, 2017 Gulf CX Becomes Genesys’ GCC Cloud Partner

You’re probably already aware of the countless benefits of cloud-based solutions, from user experience to improved efficiency to affordable pricing. But not all cloud hosting providers are created equal. That’s why, after diligent research, Gulf CX was pleased to represent Genesys as its GCC partner. Genesys powers more than 25 billion of the world’s best […]

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February 23, 2017 Touchpoint Mastery

Do you know where all your customers are at this very moment? The answer is that every one of them is sat on one of your touchpoints – but what have you done to ensure they are truly having a great experience of your product or service at these touchpoints? Touchpoints are any moments of […]

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January 5, 2017 Gulf CX Recognized by Forbes for its Analytics Platform

Gulf CX was recently recognized on Forbes.com for its collaboration with Amazon Cloud Services in Bahrain. According to Forbes, “Gulf CX, uses the cloud to store data on customer service interactions in order to develop a predictive analytics platform that can determine future customer behaviour and potentially help corporations provide better customer service.” In an […]

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October 5, 2016 Gulf CX signs accord with UAE consultancy 

5 October, Manama, Kingdom of Bahrain: Gulf Customer Experience (Gulf CX), the new leader in Digital Business Process Outsourcing (BPO) in the GCC, has announced its partnership agreement for contact center outsourcing with Freehold Mediation and Information (FMI), the UAE’s leading real estate consulting company. Under this partnership agreement,  Gulf CX and FMI shall be […]

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September 22, 2016 Arabian Taxi Selects Gulf CX for Customer Experience

22 September, Manama, Kingdom of Bahrain: Gulf Customer Experience (Gulf CX), the new leader in Digital Business Process Outsourcing (BPO) in the GCC, has announced its partnership agreement for contact center outsourcing and dispatching with Arabian Taxi, Bahrain’s first full-service taxi provider with 24/7 operations. The partnership allows Gulf CX to support Arabian Taxi’s dispatch, […]

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August 2, 2016 Gulf CX Offering Employment Opportunity to Bahrainis

2 August, Manama, Kingdom of Bahrain: Hundreds of young Bahrainis are expected to be hired for various positions in the coming year after the launch of Gulf CX, the first digital Business Process Outsourcing (BPO) Company in the GCC. With 24/7 operations, innovation-centric culture and technology-based services, Gulf CX offers employees a flexible, family-feel environment […]

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July 17, 2016 Gulf Customer Experience (Gulf CX) chosen by Payment International Enterprise (PIE) for omni-channel contact center

Gulf Customer Experience (Gulf CX), the new leader in Digital Business Process Outsourcing (BPO) in the GCC, has announced its partnership agreement for contact center outsourcing with Payment International Enterprise (PIE), a leading payment solution provider in prepaid, mobile & NFC solutions. The partnership allows Gulf CX to support PIE’s newly launched TAMhere self-service, cash […]

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April 3, 2016 Kalaam Telecom and Gulf CX sign long term partnership for telecom Services in Bahrain and GCC

April 3rd, Manama, Kingdom of Bahrain: Kalaam Telecom, the second largest telecommunications provider for corporate services in Bahrain, announced its partnership with Gulf Customer Experience (Gulf CX), the new leader in Digital Business Process Outsourcing (BPO) in the GCC. This partnership enables Gulf CX to seamlessly engage with customers across multiple channels, utilizing a cloud […]