Services

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February 23, 2017 Touchpoint Mastery

Do you know where all your customers are at this very moment? The answer is that every one of them is sat on one of your touchpoints – but what have you done to ensure they are truly having a great experience of your product or service at these touchpoints? Touchpoints are any moments of […]

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February 13, 2017 Host your CX in the Cloud

Contact centre technology has come a long way over the years. The digital revolution has removed the need for clunky hard phones, server rooms full of wires and equipment, and debilitating storage limitations. Yet many companies are still relying on outdated, expensive service providers to connect them to their customers. Gulf Customer Experience (Gulf CX) […]

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February 7, 2017 Measuring the ROI of Customer Experience

If you’re contemplating whether or not you should upgrade your CX strategy, perhaps you should ask yourself, how much will you lose if you don’t? While new acquisition and sales strategies seem to be worth your investment, ignoring current customers and CX flaws will cost you far more in the end. Studies show that over […]

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October 5, 2016 Gulf CX signs accord with UAE consultancy 

5 October, Manama, Kingdom of Bahrain: Gulf Customer Experience (Gulf CX), the new leader in Digital Business Process Outsourcing (BPO) in the GCC, has announced its partnership agreement for contact center outsourcing with Freehold Mediation and Information (FMI), the UAE’s leading real estate consulting company. Under this partnership agreement,  Gulf CX and FMI shall be […]

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September 22, 2016 Arabian Taxi Selects Gulf CX for Customer Experience

22 September, Manama, Kingdom of Bahrain: Gulf Customer Experience (Gulf CX), the new leader in Digital Business Process Outsourcing (BPO) in the GCC, has announced its partnership agreement for contact center outsourcing and dispatching with Arabian Taxi, Bahrain’s first full-service taxi provider with 24/7 operations. The partnership allows Gulf CX to support Arabian Taxi’s dispatch, […]

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August 2, 2016 Gulf CX Offering Employment Opportunity to Bahrainis

2 August, Manama, Kingdom of Bahrain: Hundreds of young Bahrainis are expected to be hired for various positions in the coming year after the launch of Gulf CX, the first digital Business Process Outsourcing (BPO) Company in the GCC. With 24/7 operations, innovation-centric culture and technology-based services, Gulf CX offers employees a flexible, family-feel environment […]

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July 17, 2016 Gulf Customer Experience (Gulf CX) chosen by Payment International Enterprise (PIE) for omni-channel contact center

Gulf Customer Experience (Gulf CX), the new leader in Digital Business Process Outsourcing (BPO) in the GCC, has announced its partnership agreement for contact center outsourcing with Payment International Enterprise (PIE), a leading payment solution provider in prepaid, mobile & NFC solutions. The partnership allows Gulf CX to support PIE’s newly launched TAMhere self-service, cash […]

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April 3, 2016 Kalaam Telecom and Gulf CX sign long term partnership for telecom Services in Bahrain and GCC

April 3rd, Manama, Kingdom of Bahrain: Kalaam Telecom, the second largest telecommunications provider for corporate services in Bahrain, announced its partnership with Gulf Customer Experience (Gulf CX), the new leader in Digital Business Process Outsourcing (BPO) in the GCC. This partnership enables Gulf CX to seamlessly engage with customers across multiple channels, utilizing a cloud […]