January 22, 2017 Upgrade Your CX with Powerful Analytics

Gone are the days when a customer satisfaction survey was our only way to collect feedback. Today, we have hundreds of channels of interaction across various technology platforms. Often, customers talk, write, or message without realizing the impact of their words. In fact, they call, email, chat, tweet, and share information faster than ever before, […]

January 16, 2017 Eliminate the Social Noise

Learn how to eliminate the social noise in order to drive sales and increase loyalty. With the massive number of users who use social media regularly from their mobiles, it’s obvious that social is the leading channel for customer reach. A whopping 88% of MENA regional internet users access social media daily to interact with […]