22 September, Manama, Kingdom of Bahrain:
Gulf Customer Experience (Gulf CX), the new leader in Digital Business Process Outsourcing (BPO) in the GCC, has announced its partnership agreement for contact center outsourcing and dispatching with Arabian Taxi, Bahrain’s first full-service taxi provider with 24/7 operations.
The partnership allows Gulf CX to support Arabian Taxi’s dispatch, fleet monitoring, reservations, complaints and customer satisfaction across the Kingdom of Bahrain, via its cloud-based, omni-channel contact center. Whether individual or corporate customers need immediate service or require future bookings, Gulf CX’s multilingual, highly skilled team provides exceptional care.
As a joint venture between Economic Development Board (EDB) and Bahrain Development Bank (BDB), Arabian Taxi’s aim is to modernize and develop Bahrain’s public transport and tourism sectors. With a focus on giving back to the Bahraini community, Arabian Taxi employs over 450 Bahrainis and was formed through a business partnership with 315 licensed former drivers, widows or orphaned minors. Boasting a fleet of hundreds of vehicles, Arabian Taxi offers transportation services and dispatch to a host of corporate and individual customers.
Arabian Taxi recently introduced several new features to ensure customers get the fastest, most reliable service possible. “We’ve risen to the challenge of a more mobile, tech-savvy customer base by introducing features such as not yet implemented enhanced mobile app, and online booking system,” says Arabian Taxi Managing Director Tawfeek Al-Qattan. “It was imperative that we find a partner capable of integrating our unique requirements with their service delivery architecture through their advanced technologies and customer experience platform.”
As an innovation-focused experience center, Gulf CX supports Arabian Taxi in their efforts. “We’re proud to support a local company that’s so invested in transforming the transportation sector and with focus on customer experience,” says Gulf CX CEO Rami Sweis. “Our omni-channel support means we’re able to interact with and reach customers through any method, be it kiosk, email, chat, mobile app, or even social media.”
The convenient white and black checkered taxis can be spotted and hailed outside shopping centers, restaurants, and events, or reached through various online platforms. With safe, fast, and convenient booking methods, customers can rely on a consistent, easy, and pleasant experience, every time.
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- Touchpoint Mastery posted on February 23, 2017