About Us

We build, integrate and deliver the best customer experience solutions from around the world. By customizing our packages to meet your specific goals and business requirements, we’re able to operate omni-channel, world class customer experience centers on your behalf.

Our passion for service is embedded into everything we do and we commit to providing your customers a ‘wow’ experience throughout every interaction, in every channel.

Vision, Mission & Values Our Team Our Board

Vision

To be the preferred service delivery partner for brands who value customer experience as a competitive differentiator.

Mission

Gulf CX combines innovation with a passionate workforce to deliver personalized, memorable and cost-effective experiences using any channel, any time.

Values

  • Be passionate with every interaction

  • Be creative, express yourself, make a difference

  • Pursue growth and learning

  • Be honest and transparent

  • Build a positive team and family spirit

  • Do more with less

Vision

To be the preferred service delivery partner for brands who value customer experience as a competitive differentiator

Mission

Gulf CX combines innovation with a passionate workforce to deliver personalized, memorable and cost-effective experiences using any channel, any time.

Values

  • Be passionate with every interaction

  • Be creative, express yourself, make a difference

  • Pursue growth and learning

  • Be honest and transparent

  • Build a positive team and family spirit

  • Do more with less

OUR TEAM

The Gulf CX leadership team is comprised of carefully selected, industry-leading professionals, each recognized for his or her extensive knowledge, expertise, and talent across all sectors. We make collaboration and diversity a priority, and expect each member to be an integral component to our growing success. By holding each other accountable and encouraging innovation at every opportunity, we collectively strive to deliver the best experiences to our clients.

rami

Rami Sweis

CEO

Rami has had over 20 years of experience in Banking, Telecom and BPO.  Rami has a Six Sigma Green belt, is a thought leader on BPO and Telecom and was on the board of BPO associations in the region. As the CEO of Gulf CX, Rami has recruited and is building a culture that will foster innovation and productivity to deliver unparalleled experiences for Gulf CX clients for years to come.

rami

Rami Sweis

CEO

Rami has had over 20 years of experience in Banking, Telecom and BPO.  Rami has a Six Sigma Green belt, is a thought leader on BPO and Telecom and was on the board of BPO associations in the region. As the CEO of Gulf CX, Rami has recruited and is building a culture that will foster innovation and productivity to deliver unparalleled experiences for Gulf CX clients for years to come.

Ashar

Ashar Sheikh

Technical Manager

Ashar has over 10+ years of extensive professional experience in managing technology solutions both in Banking and Telecom industry with proven track record of leveraging combined expertise in information technology, outsourcing and stakeholder engagement.

Ashar

Ashar Sheikh

Technical Manager

Ashar has over 10+ years of extensive professional experience in managing technology solutions both in Banking and Telecom industry with proven track record of leveraging combined expertise in information technology, outsourcing and stakeholder engagement.

Farah

Farah Maka

Training Manager

Farah Maka is an accomplished, dynamic HR, Training and Development Specialist, a competent leader and an effective team builder. She is responsible for the employee journey at Gulf CX. From identifying, acquiring, training, developing, motivating to retaining talent.

Farah

Farah Maka

Training Manager

Farah Maka is an accomplished, dynamic HR, Training and Development Specialist, a competent leader and an effective team builder. She is responsible for the employee journey at Gulf CX. From identifying, acquiring, training, developing, motivating to retaining talent.

maryam

Maryam Abdulaziz

HR and Talent Manager

Maryam is an innovative challenging individual with a successful background  in human resources, finance & economic operations. Maryam supports Gulf CX Human Resources in staffing and recruiting, talent development, performance management, succession/workforce planning, strategic planning, and culture building.

maryam

Maryam Abdulaziz

HR and Talent Manager

Maryam is an innovative challenging individual with a successful background  in human resources, finance & economic operations. Maryam supports Gulf CX Human Resources in staffing and recruiting, talent development, performance management, succession/workforce planning, strategic planning, and culture building.

OUR BOARD

nezar-board

Nezar Al Saie

Chairman

Nezar Al Saie has over 30 years of international investment banking experience in both the Gulf and Europe, and spent 13 years as a Member of the Management Committee of InvestCorp, the international private equity firm. He started his banking career in 1980 with Chase Manhattan in Bahrain, and later with Chase London.

 

Nezar Al Saie occupies several non-executive positions in the region, including Chairman of Kalaam Telecom, board memberships of The Family Office, an investment advisory and fund management firm, Amwal AlKhaleej, a large regional private equity fund manager and Chairman of Delta Partners Telecom Fund. He was formerly a Senior Advisor for the Middle East to the International Investment Bank, Lazard.

 

Nezar Al Saie holds a Bachelors degree in Civil Engineering from the University of Texas at Austin and a Masters Degree in Business Administration from the London Business School (LBS).

nezar-board

Nezar Al Saie

Chairman

Nezar Al Saie has over 30 years of international investment banking experience in both the Gulf and Europe, and spent 13 years as a Member of the Management Committee of InvestCorp, the international private equity firm. He started his banking career in 1980 with Chase Manhattan in Bahrain, and later with Chase London.

 

Nezar Al Saie occupies several non-executive positions in the region, including Chairman of Kalaam Telecom, board memberships of The Family Office, an investment advisory and fund management firm, Amwal AlKhaleej, a large regional private equity fund manager and Chairman of Delta Partners Telecom Fund. He was formerly a Senior Advisor for the Middle East to the International Investment Bank, Lazard.

 

Nezar Al Saie holds a Bachelors degree in Civil Engineering from the University of Texas at Austin and a Masters Degree in Business Administration from the London Business School (LBS).

ashlarif

Alsharif Faisal Bin Jamil

Vice-Chairman

As a well-versed strategy consultant, Faisal has several years of consulting experience in various locations in the Middle East and North Africa with a primary focus on the strategic positioning and development of Public Sector institutions. Over the years Faisal has developed a detailed understanding of the Public Sector in the GCC and was recently recognized by the UN Habitat as a Public Sector Expert on the region. Faisal currently works as a strategic advisor to various institutions in the region.

Faisal holds a bachelor’s degree in Civil Engineering from City University London, a Master’s of Science degree in Management from Imperial College of London & a Masters of Studies degree in Modern Middle Eastern Studies from Oxford University.

ashlarif

Alsharif Faisal Bin Jameel

Vice-Chairman

As a well-versed strategy consultant, Faisal has several years of consulting experience in various locations in the Middle East and North Africa with a primary focus on the strategic positioning and development of Public Sector institutions. Over the years Faisal has developed a detailed understanding of the Public Sector in the GCC and was recently recognized by the UN Habitat as a Public Sector Expert on the region. Faisal currently works as a strategic advisor to various institutions in the region.

Faisal holds a bachelor’s degree in Civil Engineering from City University London, a Master’s of Science degree in Management from Imperial College of London & a Masters of Studies degree in Modern Middle Eastern Studies from Oxford University.

basim

Basim Al Saie

Board Member

Mr. Al Saei is an entrepreneur with over 20 years of experience in the aluminum industry in the gulf. He also served in the Bahrain Chamber of Commerce and Industry retail and labour committees. He holds a bachelor’s of science in Mechanical Engineering from Boston University. He is also active in the community and business organizations. He was a founding member of the French Bahrain Business Club.

He currently serves as a board member at AlRajah (American Mission) School since 2010, as the President of the Bahrain chapter and previously as a member of the Board of the Entrepreneurs Organization (EO) Bahrain chapter since 2007.

Basim Al Saie is the Managing Director and founder of INSTALLUX GULF a joint venture Bahraini French company providing top end architectural aluminum products for the building and interior industries since 1997. He is also a Director of POLYCON BAHRAIN a joint venture company between AlSaie Holdings and AlNasser Industrial of Abu Dhabi producing a range of rotomoulding products for the building industry since 2003.

basim

Basim Al Saie

Board Member

Mr. Al Saei is an entrepreneur with over 20 years of experience in the aluminum industry in the gulf. He also served in the Bahrain Chamber of Commerce and Industry retail and labour committees. He holds a bachelor’s of science in Mechanical Engineering from Boston University. He is also active in the community and business organizations. He was a founding member of the French Bahrain Business Club.

He currently serves as a board member at AlRajah (American Mission) School since 2010, as the President of the Bahrain chapter and previously as a member of the Board of the Entrepreneurs Organization (EO) Bahrain chapter since 2007.

Basim Al Saie is the Managing Director and founder of INSTALLUX GULF a joint venture Bahraini French company providing top end architectural aluminum products for the building and interior industries since 1997. He is also a Director of POLYCON BAHRAIN a joint venture company between AlSaie Holdings and AlNasser Industrial of Abu Dhabi producing a range of rotomoulding products for the building industry since 2003.

rami

Rami Sweis

Board Member

Rami has had over 20 years of experience in Banking, Telecom and BPO.  He established and was the founder of the first BPO in Jordan where he served financial, telecom and government clients including Jordan Commercial Bank, Jordan Dubai Islamic Bank, Etihad Bank, Orange Mobile, Landmark Group and the National Operations of Jordan.  He then acquired BPO clients in the GCC through his role as CCO at Silah Gulf including McDonalds, Qatar Airways and Viva Enterprise.  He also was a senior consultant with Accenture in Saudi Arabia managing PMO projects for Riyadh Bank and Al-Rajhi Bank.  He also had the position of CEO of the wholesale business of Virgin Mobile Middle East and Africa across the region.

Rami has a Six Sigma Green belt, is a thought leader on BPO and Telecom and was on the board of BPO associations in the region. As the CEO of Gulf CX, Rami has recruited and is building a culture that will foster innovation and productivity to deliver unparalleled experiences for Gulf CX clients for years to come.

rami

Rami Sweis

Board Member

Rami has had over 20 years of experience in Banking, Telecom and BPO.  He established and was the founder of the first BPO in Jordan where he served financial, telecom and government clients including Jordan Commercial Bank, Jordan Dubai Islamic Bank, Etihad Bank, Orange Mobile, Landmark Group and the National Operations of Jordan.  He then acquired BPO clients in the GCC through his role as CCO at Silah Gulf including McDonalds, Qatar Airways and Viva Enterprise.  He also was a senior consultant with Accenture in Saudi Arabia managing PMO projects for Riyadh Bank and Al-Rajhi Bank.  He also had the position of CEO of the wholesale business of Virgin Mobile Middle East and Africa across the region.

Rami has a Six Sigma Green belt, is a thought leader on BPO and Telecom and was on the board of BPO associations in the region. As the CEO of Gulf CX, Rami has recruited and is building a culture that will foster innovation and productivity to deliver unparalleled experiences for Gulf CX clients for years to come.

Tareq

Tareq Abou Samra

Board Member

Tareq

Tareq Abou Samra

Board Member